Eghlima Art Group – Terms and Conditions

Acceptance of Terms

By making a purchase from Eghlima Online Store, you confirm that you have read and accepted the following terms and conditions.

Please review the details below carefully before placing an order.

About Eghlima Art Group

  • Eghlima Art Group is an online store and does not have any physical branches, representatives, retail centers, or showrooms.
  • All products available on this website are created and produced by Eghlima Art Group.
  • Eghlima Art Group is not responsible for products sold through other channels.
  • Online orders are only processed through eghlima.art
    • Any other phone numbers, addresses, or websites are not affiliated with Eghlima Art Group, and we hold no liability for their products or services.

    Product Installation & Liability

    Due to the nature of our handcrafted materials and assembly process:

    • Eghlima Art Group is not responsible for incorrect installation of wall décor or signs.
    • We do not guarantee against damage such as breakage, chipping, separation, or scratches caused by user handling or cleaning.
    • Once a product leaves the production facility, we cannot provide guarantees against damage during transport.

    Product Information & Pricing

    • Purchasing from the website means you have reviewed the product images, specifications, and descriptions provided.
    • All products are made from high-quality materials, though availability of materials may vary based on market supply.
    • Prices are listed in Iranian Tomans.
    • Prices and stock are updated in real time.
    • Variations in pricing across different online and offline stores do not create any obligation for Eghlima Art Group.
    • Prices may change over time, and past orders will not be affected by any price adjustments.
    • We cannot guarantee product availability for future purchases—customers are advised to order from available stock.
    • Production time for orders (if not pre-made) is one business day.

    Shipping & Delivery

    • Please enter your shipping address carefully, and ensure you provide a valid phone number. Missing or incorrect contact details may result in delays or cancellation of delivery.
    • During delivery, couriers may call to confirm the address. Failure to answer may lead to return shipping, and customers will be responsible for reshipping costs.
    • For non-Tehran addresses, please provide: Recipient’s full name, province, city, complete postal address, 10-digit postal code, and phone number. Incomplete details may cause delivery delays.
    • If an order is returned due to incorrect address or recipient absence, the customer must cover reshipping costs.
    • Cash on delivery is NOT available—all payments must be completed online before shipment.
    • Paid orders include shipping fees, so there should never be additional charges requested by couriers. Unauthorized payment requests should be reported.

    Returns & Order Modifications

    No returns or refunds will be accepted for any reason.

    • Once production has started, orders cannot be changed, modified, or canceled.
    • Most products enter production after payment, meaning changes are not possible.

    Shipping Methods & Costs

    • Eghlima Art Group only takes responsibility for orders processed through eghlima.art
      • Customers cover all shipping costs.
      • Tehran deliveries are shipped via courier services or local delivery services.
      • Other cities are shipped via Tipax.
      • Delivery time ranges from 2 to 4 business days, depending on destination and external factors such as weather, traffic restrictions, or unexpected delays.
      • Post and courier companies do not insure mirror products, and Eghlima Art Group cannot guarantee their condition upon arrival.
      • Orders with multiple products are charged as one shipment—ordering multiple items at once reduces shipping costs.
      • If the recipient is absent or the address is incorrect, and the sender cannot be contacted, the package will be returned, and reshipping costs will apply.
      • Tehran deliveries via online courier services cost 80,000 Tomans, with Eghlima covering the remainder.
      • Tehran orders require at least 2 business days after phone confirmation for delivery.
      • Traffic restrictions, weather conditions, or other unforeseen events may delay deliveries.
      • Due to past issues such as order cancellations, address changes, disputes with couriers, and non-payment, cash-on-delivery service has been removed.
      • All products ship directly from Eghlima’s warehouse, and self-pickup is not available.
      • If Eghlima Art Group is unable to ship an order, we will issue a refund after coordinating with the customer.

      Policy Updates

      All terms and conditions are subject to change over time without prior public notic.